Introducing Intercepts
Capture Feedback When It Matters Most
In today’s fast-paced digital landscape, understanding your users’ needs in real-time is key to creating exceptional experiences. At ngSurvey, we’re thrilled to introduce our latest feature: Web Intercepts – designed to elevate your data collection efforts by allowing you to gather valuable insights at the perfect moment.
Why Web Intercepts?
Web intercepts are a powerful way to reach your audience while they’re engaged with your website. These targeted, in-the-moment surveys appear based on user actions or specific conditions, making it easier than ever to capture insights when visitors are most receptive to sharing their feedback.
With ngSurvey’s new web intercept feature, you can now:
- Reach Users in Real Time
Trigger web intercepts based on visitor behavior, such as time on page, scroll depth, language, exit intent, or specific URLs visited. Engage users while they’re actively interacting with your content, ensuring you receive feedback that’s relevant and insightful.
- Effortless Deployment with a Single Line of Code
Setting up intercepts has never been easier! With ngSurvey, you can deploy web intercepts by simply adding a single line of JavaScript to your website. Once installed, this code can dynamically trigger various surveys or forms across different pages, allowing you to seamlessly collect feedback without any extensive technical knowledge.
- Customize for Impact
Tailor the survey experience to fit your brand’s voice and style with customizable intercept designs using your own styles and logos. Whether through pop-ups, inline forms, slide-ins buttons or custom content in multi-languages, ngSurvey allows you to create surveys that align seamlessly with your brand's design, enhancing user engagement without disrupting their experience.
- Target the Right Audience
Use advanced targeting to control exactly who sees your intercepts. Segment based on factors like user demographics, traffic sources, or device type to reach the specific audience segments most likely to provide valuable feedback.
- SDK Integration for Advanced Capabilities
Our powerful SDK allows you to integrate ngSurvey with your existing data systems, empowering you to trigger intercepts based on user-specific data or past interactions or live changes on your website. Personalize intercepts even further, ensuring that your surveys are informed by existing user insights and behavior, making every interaction more meaningful.
- Optimize the Customer Journey
Understand how users interact with your website and identify potential pain points or areas of improvement. Whether you're testing new features, gathering feedback on user experience, or simply checking in on customer satisfaction, web intercepts offer an efficient way to connect with your visitors and gain actionable insights.
Why ngSurvey’s Web Intercepts Stand Out
ngSurvey’s platform already offers comprehensive data collection tools via SMS, email, WhatsApp, offline and web-based surveys. Now, with the addition of web intercepts and SDK integration, you can create a fully integrated, multi-channel feedback strategy that seamlessly connects with your existing systems and using our user-friendly form designer and powerful analytics make it easy to measure, analyze, and act on responses in real-time.
Start Capturing Real-Time Insights Today
Ready to take your customer feedback to the next level? Activate web intercepts in ngSurvey, and start engaging users at the moments that matter most. Get in touch with your dedicated customer success manager to learn more about implementing intercept surveys on your website and start driving meaningful changes with every response.